Claims Management

If the worst comes to the worst.
We are here to help.

If the worst should happen, we take care of the accident for you – from accepting an accident report over the phone to providing a replacement vehicle. So there's nothing at all for you to worry about.

ALD Automotive performs all claims handling on your behalf – from acceptance of claims to repairs with various affiliates.

For fast assistance on site, drivers can access 24-hour Road Assistance

As an ideal addition, ALD Automotive is pleased to offer an insurance policy tailored to your specific needs.

Specifically, claims management comprises:

  • Professional claims handling
  • Repairs from qualified partner workshops across Serbia
  • Ideal, cost effective repair methods (e.g. smart repair)
  • Compliance with all manufacturer guidelines
  • Short-notice repair scheduling and fast repairs
  • Replacement vehicle for duration of repairs
  • Cashless processing, settlement via ALD Automotive
  • Reporting 

Contact us for more information.

Contact us
+381 11 6556 255